PRIVACY POLICY

Store Identity and Contact Methods

At Syal Perfumes (referred to as 'the store' or 'we'), we value your trust and the preservation of your data privacy. This policy applies to all your interactions with our online store https://sayyalforoud.com/. You can contact us via WhatsApp: +966553525608. Our store operates in accordance with the regulations and legislation in force in the Kingdom of Saudi Arabia.

Types of Collected Data

We collect different types of data to process your orders and provide the best shopping experience, and these data include, but are not limited to:

Personally Identifiable Information: Full name, mobile number, email address, and shipping addresses.
Order Data: Details of purchased products, quantities, special preferences (such as gifting data, personal messages, packaging customization if any).
Payment Data: We do not store payment card details directly, but rather they are processed through secure and approved payment gateways. We only retain the payment reference or transaction confirmation.
Browsing and Usage Data: Information about how you interact with our store, including your IP address, browser type, pages you visited, products you viewed, and visit durations.
Customer Service Communication Data: Records of inquiries, complaints, and correspondences between you and our customer support team.

Purposes of Data Use

We use your personal data to achieve a number of legitimate purposes, all of which aim to serve you optimally, including:

Executing orders and managing operations: Processing purchase orders, issuing invoices, and confirming payment transactions.
Shipping and delivery: Sending products to the specified addresses, and tracking the status of shipments.
Providing customer service: Responding to your inquiries, processing complaints, and providing technical support.
Marketing and advertisements: Upon obtaining your explicit consent, we may use your data to send promotional offers, new product news, or customized recommendations that match your interests in perfumes and incense.
Improving user experience: Analyzing browsing data to understand your interests, improve the store interface, and develop products and services.
Fraud prevention and security protection: Detecting and preventing any suspicious activities to protect the store and its customers.
Compliance with legal and regulatory requirements: Adhering to regulations and instructions issued by the competent government authorities.

Legal Basis and Consent

We at Syal Perfumes are committed to processing your personal data based on a firm legal basis, which may be one of the following:

Executing a contractual relationship: When you make a purchase or request a service, processing your data is necessary to execute the contract between us.
Compliance with the regulation: Data processing is necessary to fulfill the legal obligations imposed on us, such as financial and tax obligations.
Legitimate interest: We may process your data to achieve a legitimate interest for us or for a third party, provided that this interest does not conflict with your fundamental rights and freedoms, such as improving our services and preventing fraud.
Consent: In some cases, especially regarding direct marketing, we rely on your explicit consent. You have the right to withdraw your consent at any time and with the same ease with which it was provided, and the withdrawal of consent will not affect the legality of the processing carried out before its withdrawal.

Data Sharing with Other Parties

To ensure the efficient delivery of our services, we may share your data with trusted third parties, but only to the extent necessary and for the pre-defined purposes, and these parties include:

Shipping and delivery companies: To track and deliver your orders to the specified address.
Electronic payment gateways: To process payment transactions securely.
Hosting and infrastructure service providers: To keep the store running and stable.
Analytics tools and marketing entities (upon consent): To analyze usage data and improve services, or to send marketing campaigns.
Messaging service providers: To send SMS messages or emails related to your orders or our offers.
Official authorities: When there is a regulatory request or a judicial order requiring data sharing, or to protect our rights and property.

Data Retention Duration and Destruction

We retain your personal data only for the period necessary to achieve the purposes for which it was collected, or to meet legal and regulatory requirements. Once the purpose or the regulatory period for retention ends, we destroy the data in a secure and responsible manner that ensures it cannot be accessed or recovered. The retention period varies based on the nature of the data and the purpose of its collection; for example, we retain financial transaction data for the period required by financial and commercial regulations.

Data Subject Rights

As the data subject, you have the following rights in accordance with the personal data protection regulations in force in the Kingdom of Saudi Arabia:

The right to know the method of collection and use: Knowing how your personal data is collected and the purpose of its use.
The right to access: Requesting access to your personal data that we retain.
The right to request a copy: Obtaining a copy of your personal data in a clear and easy-to-read format.
The right to rectification: Requesting the correction of any inaccurate or incomplete personal data.
The right to destruction: Requesting the destruction of your personal data in certain cases (such as withdrawing consent, or the end of the need for the data).
The right to withdraw consent: Withdrawing consent to process your data whenever the legal basis for processing is consent.
The right to communicate to exercise rights: Contacting us via email at [email protected] to exercise any of these rights. We will deal with your requests within a maximum period of 30 days, and this period may extend if there are justifications for that, and we will inform you of it.

Cookies and Marketing

Syal Perfumes store uses cookies to enhance your experience. Cookies are small text files stored on your device when visiting the store.

Operational cookies: Necessary for the store to function properly, such as remembering the contents of your shopping cart.
Preference cookies: To remember your preferences (such as language or region).
Analytical cookies: To help us understand how visitors interact with the store (such as the most visited pages) to improve our services.
Marketing cookies: Used to display customized advertisements to you based on your interests. These cookies will not be used except after obtaining your consent. You can control cookie settings through your browser, or refuse some types of them.

If you have agreed to receive marketing messages from us, you can unsubscribe at any time by following the unsubscribe link in the messages, or by contacting us directly.

Data Security and Breach Reporting

We at Syal Perfumes are committed to protecting your personal data with the utmost care and available security technologies. We apply a set of physical, technical, and administrative security measures to protect data from unauthorized access, damage, alteration, or unlawful disclosure, including but not limited to: using encryption technologies (SSL) when transferring data, restricting data access to authorized employees only, and not storing payment card details directly on our servers.

In the event of any personal data breach that may cause harm to you, we are committed to informing the competent authority in the Kingdom of Saudi Arabia (Saudi Data and AI Authority) of this breach within 72 hours of our knowledge of it, in addition to informing you of it if the breach may affect you directly.

Suitability of the Policy for the Fragrance Industry

As a store specialized in perfumes and incense, we pay special attention to your data that may reflect your preferences and fine taste:

Gifting data and personal messages: When you gift our products or add personal messages, we are committed to maintaining the confidentiality of these details and we will not publish or share them without your explicit consent. We also emphasize not publishing pictures of your private orders or gifting messages without your prior permission.
Customer preferences for marketing recommendations: Yes, upon your explicit consent, we may use your data related to your purchase history and preferences in perfumes and incense to provide customized marketing recommendations to you, to enhance your experience with our luxury scents.